Restorative Care Pathway
This page is for hospital discharge coordinators, social workers, GPs and care coordinators referring a patient for restorative care.
Discharge-to-Home Handover

Your patient is going home.
We'll make sure they have the right support when they get there.

The gap between leaving hospital and having clinical support at home is where things can go wrong quickly. Avanza takes referrals directly from discharge teams, GPs and care coordinators, and we move fast. Contact within one business day, a clear goal plan before the episode begins, and a handover document when it ends.

Call 1300 243 348

Referral acknowledged within one business day. Patient or family contacted within 48 hours. You hand it over, we take it from there.

Avanti Health clinic reception, Avanza Care

What Avanza delivers

One referral. Every discipline your patient needs.

Most home care coordination providers can't actually deliver the Restorative Care Pathway. They don't have the clinical team. That means patients who choose a coordination-only provider and then need restorative care have to start over with someone new, at the worst possible time. Avanza, backed by the Avanti Health clinical team, handles both. One provider, one relationship, one point of contact for the family.

Exercise Physiology

Strength, balance, mobility and falls prevention, targeted to the patient's specific recovery goals.

Occupational Therapy

Home safety, daily living adaptations, equipment, assessed in the real environment.

Speech Pathology

Communication, swallowing and cognitive support where indicated as part of the recovery goal.

Restorative Care Management

A qualified restorative care partner coordinates the MDT, manages the episode and produces the handover at completion.

VALD-based assessment

Objective clinical data at baseline and completion, functional capacity, strength, balance. Available for reporting to referring practitioners.

Episode handover document

What is now easier, safer or more independent, objective data included. Clear next step confirmed before the episode closes.

What happens the moment your referral comes through.

1 day
Referral acknowledged
Avanza confirms receipt and eligibility within one business day
2 days
Patient contacted
Care planner contacts the patient or family to introduce the pathway
56 days
Window to start
Services begin within 56 days of the assessment approval date
16 wks
Episode maximum
Up to 16 weeks of intensive, goal-based clinical support

Making a referral

A referral to Avanza takes two minutes.

No formal referral form required. Send us what you have, a brief note on what happened and your patient's contact details is enough to get things moving. We follow up directly with the patient or family from there, so the handover isn't sitting on your plate.

Patient name and contact details (or next of kin if patient is unable to manage this)
Reason for referral, brief summary of the event (fall, hospital admission, decline) and primary recovery goal
Location, where the patient will be returning to
Any relevant reports, discharge summary, OT assessment, imaging, helpful but not required to start
Your contact details for any clinical follow-up

Easier to call or send a quick email?

Our clinical care team picks up. Mon–Fri, 8:30am–5pm.

1300 243 348

Refer a patient to Avanza

Two minutes on your end. We take it from there, we'll acknowledge your referral and reach out to the patient or family directly, so you're not holding the handover.

Your details
Patient details

Acknowledged within one business day. We contact the patient or family directly, you don't need to hold the handover or manage the transition.

Discharge referral, Avanza acknowledges within one business day.
Call 1300 243 348